Legal & Policies

01 · Account & Data Deletion

How to delete your KopaLift account

Any KopaLift member can permanently delete their account and personal data at any time, directly in the app — no waiting period, and no need to contact anyone first.

How to request deletion

Open the KopaLift app (or tap here on a device with KopaLift installed) → Profile → Delete account → confirm.

No longer have the app? Email info@kopalift.co.za from the email address on your account, with the subject “Delete my KopaLift account”. We’ll confirm it’s you and delete your account within 30 days. What is deleted, and what the law requires us to keep, is explained below.

What gets deleted

Your profile (name, mobile number, email, photo), trusted/emergency contact details, saved locations, and saved searches are removed. Where nothing else references your account, the account itself is deleted outright, including every KopaLift sign-in credential and session tied to it.

What may be retained, and why

If you have completed payment or journey history, South African law requires we keep financial and safety-relevant records rather than erase them outright. In that case your profile is anonymised (your name is cleared and replaced, your contact details removed) and your account is permanently disabled, while the underlying payment/journey records are kept in minimal form. Exact retention periods are published in our Data Retention Schedule — for example, identity verification photos are already deleted automatically 30 days after review, regardless of whether you separately delete your account.

02 · Privacy Policy

Version 1.0 — 28 August 2026

KopaLift (Pty) Ltd (Registration No. 2026/655912/07), based in Centurion, Gauteng, South Africa, operates the KopaLift mobile application, a shared-journey / cost-sharing marketplace. This policy explains what personal information we collect, why, how it's protected, and what choices you have.

Information we collect

Who can see your information

Other members see only what the app is designed to show them (first name, verification badge, member-since date) — never full contact details through the app. KopaLift's identity-verification reviewers and safety operators are small, access-controlled groups. Our payment provider (TradeSafe) and SMS provider (Twilio) receive only what they need to do their specific job. We do not sell personal information or share it for third-party marketing.

Identity verification evidence — a specific retention commitment

Your submitted ID/selfie photos are automatically and permanently deleted 30 days after your verification is approved or rejected. The fact that a verification occurred, its outcome, and who reviewed it is kept as a permanent record; the images themselves are not.

Trusted/emergency contact information

Stored only to alert them if you activate SOS. Never shown to other members. Deleted when you close your account, unless part of an open safety matter.

Security

Access to your information is limited to what each part of the app actually needs, and is protected with encryption and strict access controls. We describe this as security measures designed into the platform — not an absolute guarantee.

Your choices and rights

You can request a copy of your information, ask us to correct it, or delete your account at any time from the app (Profile → Delete account). Financial and safety records we're required to keep are retained in anonymised or minimal form per our Data Retention Schedule.

03 · Terms & Conditions

Version 1.0 — 28 August 2026

These Terms govern your use of the KopaLift app, operated by KopaLift (Pty) Ltd (Registration No. 2026/655912/07), Centurion, Gauteng, South Africa.

What KopaLift is

KopaLift is a shared-journey / cost-sharing marketplace. Drivers who already intend to make a journey publish it and make available seats visible to other members; passengers find and join journeys that suit them, sharing the cost of the trip.

KopaLift is not an e-hailing service. KopaLift does not own vehicles, employ drivers, operate vehicles, dispatch drivers to a passenger's location, provide passenger transport itself, guarantee transportation, or act as a transport operator.

Driver responsibilities

As a driver you confirm your vehicle is properly licensed and roadworthy, you hold a valid driver's licence, you have appropriate motor insurance permitting the shared-journey arrangement, and you will comply with all applicable South African laws. See our Transport & Insurance Position Statement.

Payments, cancellations, and safety

Payments are processed and escrowed through our payment provider (currently TradeSafe). Cancellations, refunds, and no-shows are governed by our Cancellation & Refund Policy. Safety features are described in our Safety & Emergency Disclaimer — tools, not a guarantee, and never a substitute for contacting 10111 directly in a genuine emergency.

Account restriction

We may restrict or remove an account that violates our Acceptable Use Policy or Community Rules, always following a report and human review — never automatically from a report alone.

Limitation of liability & governing law

To the fullest extent permitted by South African law, KopaLift is not liable for the conduct of members or the condition of a driver's vehicle. These Terms are governed by the laws of the Republic of South Africa.

04 · Cancellation & Refund Policy

Version 1.0 — 28 August 2026

These rules are enforced automatically by KopaLift's payment system wherever technically possible — not left to individual discretion.

Passenger cancellation within 1 hour of departure

You receive a 90% refund; the remaining 10% is retained by KopaLift — never paid to the driver — as a late-cancellation contribution. You will always be told your cancellation was received and your refund amount confirmed.

Passenger no-show

A passenger is never recorded as a no-show simply because a driver presses a button. A specific, timed process is followed: the driver marks their arrival; the passenger is immediately notified and shown a 15-minute countdown with reminders; only once the full 15 minutes have genuinely passed — enforced by our systems, not just shown on screen — can the driver record a no-show; both parties are then notified. A passenger no-show does not affect the driver's payment — they showed up and waited, and are paid as normal.

Platform cancellation

In exceptional circumstances (safety, fraud, account restriction, a genuine system issue), KopaLift may need to cancel a confirmed journey. Affected passengers receive an appropriate refund based on the specific circumstances, handled case by case.

05 · Safety & Emergency Disclaimer

Version 1.0 — 28 August 2026

The SOS feature

Any member on an active journey can activate SOS with one tap. A safety event is created and an alert is sent to KopaLift's designated safety operator, when KopaLift's alerting service is working (KopaLift does not promise continuous 24/7 monitoring or a guaranteed response time). Automatic SMS alerts to trusted contacts are not available yet — KopaLift does not notify your trusted contact, so contact them yourself; the app never tells you they were notified unless that's actually true. The app then prompts you to call 10111 using your phone's own dialler. KopaLift never places this call for you and is not part of the call in any way.

KopaLift is not an emergency service and does not dispatch help. In a genuine emergency, always contact 10111 (or the relevant emergency service) directly and immediately — do not wait on the KopaLift app.

Reporting a member

Any member can report another for harassment, a no-show, unsafe driving, or another concern. Submitting a report never automatically restricts anyone's account — every report is reviewed by a human operator, who alone can decide to restrict an account.

What our safety features are not

Not a substitute for your own judgment, not a comprehensive background check beyond phone verification (and identity verification for members who have chosen to complete it), not a live location-tracking service, and not an emergency response service.

06 · Acceptable Use Policy

Version 1.0 — 28 August 2026

You must not

• Provide false information when registering, verifying identity, or publishing a journey.
• Harass, threaten, discriminate against, or behave abusively towards another member.
• Drive unsafely, impaired, or in an unroadworthy or improperly licensed vehicle.
• Use KopaLift to arrange or transport anything illegal.
• Circumvent KopaLift's payment system.
• Submit a false report, or falsely declare a no-show outside the genuine process.
• Attempt to access another member's account or personal information.
• Interfere with, reverse-engineer, or abuse KopaLift's systems.
• Create more than one account, or re-register after a restriction/removal.

Consequences

A confirmed violation, following human review, may result in a warning, temporary restriction, or permanent removal, depending on severity. Restriction never automatically cancels existing accepted bookings or journeys.

07 · Community Rules

Version 1.0 — 28 August 2026

For drivers

• Be honest about your journey — route, time, seats, and vehicle.
• Keep it up to date; cancel promptly if your plans change.
• Arrive on time, and use "I've arrived" so your passenger knows.
• Treat every passenger with respect.

For passengers

• Arrive at the agreed pickup point on time.
• Cancel through the app if plans change, rather than leaving a driver guessing.
• Treat the driver and other passengers with respect.
• Pay the contribution amount shown at booking.

For everyone

• Meet in public, well-lit places, and share your trip with someone you trust.
• Use the reporting feature if something feels wrong — reports are reviewed by a real person, never used to automatically penalise anyone.
• Respect other members' privacy.

08 · Data & Communications Disclosure

Version 1.0 — 28 August 2026

The external services KopaLift uses, and exactly what each one handles:

None of these providers receive your information for their own marketing purposes, and KopaLift does not sell member information to anyone.

09 · Complaints, Disputes & Resolution Procedure

Version 1.0 — 28 August 2026

A deliberately lightweight process, matched to KopaLift's current size. Most situations are handled automatically by the platform's own rules; genuine exceptions go to a real person.

What goes to human review

• Driver no-shows (refund processed by our team).
• Member reports — always reviewed before any account action.
• Safety events (SOS activations).
• Platform-initiated journey cancellations.
• Payment/refund disputes not already resolved automatically.
• Account restriction appeals.

How to raise something

In the app, use "Report an issue" on a journey/booking. For an immediate safety emergency, use SOS in the app and/or contact 10111 directly. For anything else — questions, complaints, or support — contact us at info@kopalift.co.za.

Escalation

For matters relating to your personal information, you also have the right to lodge a complaint with South Africa's Information Regulator under POPIA.

10 · Data Retention Schedule

Version 1.0 — 28 August 2026

How long we keep different categories of information, based on purpose, necessity, safety, business/financial requirements, dispute requirements, and data-minimisation.

The 30-day identity-evidence period is enforced automatically. The other periods above describe how long each category of information is kept.

11 · PAIA Manual

Version 1.0 — 28 August 2026

KopaLift (Pty) Ltd, Registration No. 2026/655912/07, Centurion, Gauteng, South Africa. Operator of the KopaLift shared-journey / cost-sharing marketplace.

Records held

Member account records, journey and booking records, payment records, identity verification records, safety and report records, and standard corporate/company records.

How to request access

A request for access to a record not already available in the app should be made in writing, describing the record sought, to info@kopalift.co.za.

12 · Transport & Insurance Position Statement

Version 1.0 — 28 August 2026

KopaLift is a shared-journey / cost-sharing marketplace. KopaLift does not own vehicles, employ drivers, operate vehicles, dispatch drivers, provide passenger transport itself, guarantee transportation, or act as a transport operator.

Insurance

Drivers are responsible for ensuring their vehicle is properly licensed and roadworthy, that they hold appropriate motor insurance, and that it permits the shared-journey arrangement entered into through KopaLift.

KopaLift does not provide motor vehicle insurance, does not guarantee any driver's insurance coverage, and does not warrant that a driver's personal policy covers a journey arranged through KopaLift.